When ordering from our website, please make a note of the availability estimate listed for the item you are ordering, as this will give you an idea when you can expect delivery.
In stock: If the product states an availability of "in stock", this means we have the item in stock, either at our warehouse or at our store. In most cases, these items will be dispatched to you the next working day. Very occasionally we may sell out of a product. If this is the case, we aim to contact you to let you know this as soon as we can.
Whilst we do all in our power to get your order to you in the time frame stated, very occasionally delays do occur.
UK delivery prices:
Orders over £60: Delivery FREE
Orders under £60: £2.99 - 2-3 day Royal Mail Tracked service.
Express Service: £5.99 (Order Placed Monday-Thursday by 1pm, Next Day / Fri by 1pm for Monday / Sat-Sun for Tuesday delivery)
For further details on each service, please see below.
When shipping out your order, we use two different courier companies, Royal Mail and Parcel Force. We use two services from Royal Mail; 1st Class for small items that will fit through a letterbox and Tracked for larger items. When we send items with Parcel Force, we use either their two day service for the UK. The choice of courier service will be made by our packing team based on the size, weight and value of the order.
We offer a 3-4 day tracked delivery, using Royal Mail or Parcel Force depending on size and order value.
If you need an item in a hurry, we can arrange for your order to be dispatched same day on a next day service to most parts of the UK. If all of the items you require are listed as "in stock" the option for express delivery will be displayed in checkout. Please note: Occasionally stock issues will occur and same day dispatch will not be possible, in these circumstances we will keep you informed via email.
When your order is dispatched from our warehouse, you will receive an email letting you know which courier the parcel has been sent with. If the parcel is trackable online, the tracking number will be included in this email. You can also check this information by going to the ‘My Account’ section of our website.
International delivery prices:
A Charge of £7.99 will apply for deliveries to the following countries: France, Belgium, Germany, Ireland, Luxembourg and Netherlands.
A Charge of £9.99 will apply for deliveries to Denmark and Austria.
A Charge of £19.99 will apply for deliveries to Finland and Sweden.
Complete Outdoors offers international shipping to: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands and Sweden. The cost of shipping to these countries can be found on our home page. Unfortunately the option of free shipping is not available on international orders.
Complete Outdoors offers BFPO shipping for smaller items that weigh under 2kg, these leave us via the courier company Royal Mail. The cost of shipping to a BFPO is charged in the same way as the UK shipping tariff.
After you have received your order we will be happy to accept products for return for any of the following reasons:
If the product does not meet your requirements – Please return the product to us at the address below, enclosing a copy of your receipt and note requesting a refund or exchange. In this case, the product must still be in pristine condition and in its original packaging, we would also request that the product is returned within 14 days of receiving the order. We will then issue a refund for the cost of the products ordered. Unfortunately in this case, postage costs cannot be refunded.
If we sent you a product you did not order (an "incorrect" product) – Firstly, apologies for any inconvenience caused if you have to contact us in regards to this policy. Unfortunately from time to time, human error does occur. If you have received an incorrect product, please contact us either by phone or email, and we will arrange for the correct product to be sent on a next day service (when possible). Depending on the size of the parcel, we will either enclose a pre-paid returns label in with the correct product so you can return it to us via Royal Mail at no cost to yourself, or for larger items we will arrange for a courier to collect the parcel from you.
If the product has become defective - Here at Complete Outdoors, we will always do our best to replace your defective product as soon as we can. In the first instance, please contact us by email (email@example.com) explaining the problem you have experienced, quoting your original order number. Please take a photo of the fault and attach it to the email so we are able to see the best way to continue with replacing/refunding the defective product as quickly as possible. With some products, this may mean sending it back to supplier for expert inspection or testing. If this is the case, we will endeavour to keep you informed every step of the way. On some occasions we may not be able to replace the defective product. If this is the case, a full refund (including postage) will be processed into the account used on the original transaction.
If the product was damaged in transit – Please contact us by email (firstname.lastname@example.org) explaining the problem you have experienced, quoting your order number. Please take a photo of the damage and attach it to the email. We can then arrange for the damaged product to be returned to us, and a replacement product to be sent or a refund processed. Once your order has been delivered to the delivery address stated on your order, we cannot take responsibility for damage caused either by you whilst you are unpacking the parcel or if you are having the parcel forwarded to another address.
If we are arranging for a faulty, incorrect or damaged product to be collected from you, please supply us with an address where there will be somebody available throughout the day. Unfortunately we are not able to assign a specific collection time. Collections can only be arranged between Monday to Friday.
PLEASE NOTE: ALL ITEMS MUST BE RETURNED IN A HYGENIC STATE. WE WILL NOT ACCEPT RETURNS OF WET/MUDDY ITEMS. IF THE ITEM IS DIRTY, PLEASE WASH IT BEFORE RETURNING IT TO US.
The address to return products to is:
Tel: 01442 869373 (overseas +44 (0) 1442 869373)
Fax: 01442 869379 (overseas +44 (0) 1442 869379)