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Complete
Outdoors Privacy Policy |
Complete Outdoors is committed to protecting your privacy. We
will only use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998) and according to the Which?
Web Trader Code of Practice. We collect information about you for 2
reasons: firstly, to process your order and secondly, to provide you
with the best possible service. We will not email you in the future
unless you have given us your consent. You may withdraw this consent
at any time by emailing us. The type of information we will collect
about you includes:
We
will never collect sensitive information about you without your explicit
consent, and do not provide customer information to third parties.
We endeavour to ensure that the information we hold is up to date and
accurate. You can check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or correct it promptly.
The
personal information which we hold will be held securely in accordance
with our internal security policy and the law and the Which? Web Trader
Code. If we intend to transfer your information outside of the EEA (European
Economic Area) we will always obtain your consent first. We may use technology
to track the patterns of behaviour of visitors to our site. This may include
using a "cookie" which would be stored on your browser. You
can usually modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless you modify your
browser settings.
If
you have any questions/comments about privacy, you should email us on
the Contact Page.
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Online Security |
One of the concerns about online shopping is the security of credit
card or debit card details. Complete Outdoors shop collects credit
card details on a Secure Server (look for the padlock at the bottom
of your browser window), which ensures that your credit card details
are encrypted for transfer over the Internet (i.e. between your PC and
our secure server, as well as between our secure server and our PCs),
so that they cannot be read or changed during transmission. Once received
by the Complete Outdoors order processing staff, the transaction is
processed as a Cardholder Not Present (CNP) transaction, as used for
purchases made over the telephone.
You are strongly advised not to send credit or debit card details in
normal emails (i.e. without being encrypted).
IMPORTANT:
For your security we do not store credit card details on a computer
system after the order amount has been charged.
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Placing an order online |
All items are listed in GB Pounds Sterling. VAT is automatically included for all EU countries. If ordering from outside of the UK, your card issuer will convert your payment into your local currency at their normal rate.
There are no import/export duties on items being shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.
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Alternative methods of placing an order |
You can place your order and arrange payment by phone or fax:
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Refunds and returns policy |
Complete Outdoors operates a 'no questions asked' returns policy;
you may cancel your order at any time before your order is delivered.
If you have received your order you will need to return it to the address
below. Unfortunately in this case, postage costs cannot be refunded.
After you have received your order we will be happy to accept
products for return for any of the following reasons:
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The product was found to be faulty or damaged.
We will either replace the fault product or give you a full refund
(including any postage costs), whichever you'd prefer. In either case
we will have to wait for the faulty product to be returned before
we can take action.
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If we have made a mistake in the fulfilling of your order. In this
case we will either send out the correct products or give you a full
refund (including any postage costs), whichever you prefer.
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The
product does not meet your requirements. This is subject to the following
conditions:
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It
must be accompanied by a copy of the receipt.
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It
must be in pristine condition and in its original packaging
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It
must be returned within 14 days of receiving the item
Unfortunately
in this case, postage costs cannot be refunded.
Your statutory rights are not affected.
The address to return products to is:
Complete Outdoors (Dispatch & Returns only)
Unit 1
Williams Court
Pitstone Green Business Park
Leighton Buzzard
Bedfordshire
LU7 9GJ
United Kingdom
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Cancellations |
Cancellations can be made up until the point of which your order is despatched. If you'd like to cancel an order you've placed, just give us a call on 01296 663848. Please state your order number when making a cancellation.
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Despatch and delivery |
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In-Stock
items will be dispatched promptly via either Royal
Mail or DPD and should arrive with you within 3-5 working days!
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Unfortunately,
we cannot guarantee not to run out of items. Check individual products for stock availability. You will receive an email stating expected shipment details if the item you've ordered is out of stock.
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Within
Mainland UK, delivery is normally by Royal Mail and DPD. We
will choose the most appropriate and cost-effective means of shipment
to suit individual needs. We will not charge more than the cost notified
when the order is placed, without prior customer approval.
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Delivery
to Mainland UK is free for orders of £50.00 or over. Orders under
£50.00 are charged at £2.50, regardless of weight.
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We now accept orders from the following European countries: Austria, Belgium, Channel Islands, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Sweden, United Kingdom.
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Enquiries |
If
you have any enquiries please contact us at:
Complete Outdoors (Dispatch & Returns only)
Unit 1
Williams Court
Pitstone Green Business Park
Leighton Buzzard
Bedfordshire
LU7 9GJ
United Kingdom
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Tel: 01296 663848 (overseas +44 (0) 1296 663848)
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Fax: 01296 663919 (overseas +44 (0) 1296 663919)
Alternatively, contact our store:
Please note: The store will not be able to help with enquiries relating to web orders
Complete Outdoors
London Road
Bourne End
Hemel Hempstead
Hertfordshire
HP1 2RS
United Kingdom
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Tel: 01442 873133 (overseas +44 (0) 1442 873133)
Email your enquiry to: sales@completeoutdoors.co.uk (we aim to respond within 2 working days)
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