Delivery Times....
When ordering from our website, please make a note of the availability estimate listed for the item you are ordering, as this will give you an idea when you can expect delivery.

In stock: If the product states an availability of "in stock", this means we have the item in stock, either at our  warehouse or at our store. In most cases, these items will be dispatched to you the next working day. Very occasionally we may sell out of a product. If this is the case, we aim to contact you to let you know this as soon as we can.

7-10 working days: If the product states an availability of 7-10 working days, this means we do not hold a large number of these in stock, which sometimes results in us ordering the item in. This normally only takes a few days, but can take up to ten working days (two weeks). Our aim is always to get your order to you as quickly as possible, so as soon as your order is complete it will be dispatched to you.

Pre-Order: We give the option to place a Pre-Order on some products. This is usually offered if a manufacturer is about to release a new product in the UK. By placing a pre-order, you are reserving a place at the front of the queue when the product becomes available. If you opt to pay by debit/credit card, you will only pay for the item when it is ready to ship.

If you place an order that has items available in both 3-5 and 7-10 working days, we will assign the in stock items against your order, and dispatch your order in one shipment as soon as possible. If you would like a split delivery please contact us and we will try to arrange this for you.

Whilst we do all in our power to get your order to you in the time frame stated, very occasionally delays do occur. 

UK delivery prices....
Super Saver:  £2.99 for orders under £50 and Free for orders over £50.
Tracked Service: £3.99 (not available on 7-10 working day items)
Express Service: £5.99 (not available on 7-10 working day items)

For further details on each service, please see below.

Delivery services....
When shipping out your order, we use two different courier companies, Royal Mail and DPD. We use two services from Royal Mail; 1st Class for small items that will fit through a letterbox, and Tracked for larger items. When we send items with DPD, we use either their next day service (most of mainland UK) or their two day service (remote locations). The choice of courier service will be made by our packing team based on the size, weight and value of the order.

Super Saver delivery....
Our economy shipping method. If you choose this method, your order will be sent by the most cost-effective delivery method. Deliveries sent using this method can take between 3 and 10 days to arrive.

Tracked delivery....
We offer a 3-4 day tracked delivery, using Royal Mail, Hermes or DPD depending on size and order value

Express delivery....
If you need an item in a hurry, we can arrange for your order to be dispatched same day on a next day service to most parts of the UK. If all of the items you require are listed as "in stock" the option for express delivery will be displayed in checkout. Please note: Occasionally stock issues will occur and same day dispatch will not be possible, in these circumstances we will keep you informed via email. 

Parcel tracking....
When your order is dispatched from our warehouse, you will receive an email letting you know which courier the parcel has been sent with. If the parcel is trackable online, the tracking number will be included in this email. You can also check this information by going to the ‘My Account’ section of our website. If your order has been sent with DPD, as all their vehicles are tracked by GPS, their website will display a 1 hour delivery window on the morning of the delivery day to let you know when to expect the driver.

International delivery prices....
Unfortunately the option of free shipping is not available on international orders.

A Charge of £7.99 will apply for deliveries to the following countries: France, Belgium, Germany, Ireland, Luxembourg and Netherlands.

A Charge of £9.99 will apply for deliveries to Denmark and Austria.

A Charge of £19.99 will apply for deliveries to Finland and Sweden.

International delivery....
Complete Outdoors offers international shipping to: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands and Sweden. The cost of shipping to these countries can be found on our home page. Unfortunately the option of free shipping is not available on international orders.

BFPO delivery....
Complete Outdoors offers BFPO shipping for smaller items that weigh under 2kg, these leave us via the courier company Royal Mail. The cost of shipping to a BFPO is charged in the same way as the UK shipping tariff.